> Codes of Practice

Code of Practice for Volunteers

To promote excellence in service and maximise the quality of my experience as a volunteer, I will:
  • Recognise my own motives for being a volunteer and ensure the organisation is aware of these.
  • Seek work opportunities appropriate to my skills, interests and aspirations.
  • Be committed to give high quality service.
  • Consider opportunities for job training and personal development.
  • Carry out all work I agree to do responsibly and ethically.
  • Speak out about any concerns that might affect my work relationships or quality of service.
  • See myself as a valued team member with the right to contribute to decisions which affect my work.
  • Value and support other team members.

Code of Practice for Volunteers Involving Organisations

To promote excellence in service and maximise the quality of volunteers' experience, this organisation will:

  • Empower our volunteers to meet their own and the organisation's needs.
  • Offer volunteers work opportunities appropriate to their skills, experience and aspirations.
  • Provide volunteers with clear duty statements and orientation to their work and the organisation.
  • Offer training and support for volunteers to achieve personal and work goals.
  • Implement procedures to safeguard volunteer safety and well being.
  • Offer re-imbursement to cover out-of-pocket expenses.
  • Recognise volunteers as valued team members with opportunities to participate in relevant organisation decisions.
  • Provide mechanisms to acknowledge contributions made by volunteers.

Guidelines For Appropriate Volunteer Positions

Organisations face significant challenges in determining what positions are appropriate for volunteers. Outlined below are factors that should be considered when listing a voluntary position.

Factors Which Tend to Make the Involvement Of Volunteers Appropriate:

  • Where the work is for the benefit of voluntary, not-for-profit charitable organisations
  • Where the job has not been performed by a paid worker within the last six months
  • Where the job will not require more than 20 hours per week
  • Where new areas of work are being explored and volunteers may pave the way for the creation of new jobs
  • Where there is an agreement within the member organisation about the nature and purpose of the volunteer involvement, including the principle of entitling volunteer staff to the same employment practices and benefits as paid staff
  • Where paid staff acknowledge the value of volunteers' contributions and adequate resources are made available to support, supervise and train the volunteers
  • Where there is an opportunity for the volunteer to benefit from the work by achieving personal goals
  • Where a task can be carried out better by a volunteer than by a paid staff person. This might include one-to-one befriending, advocacy, visiting, etc.
  • Where a distinct area of work can be identified for which the volunteer can take responsibility and which complements or extends the work of paid staff

Factors Which Tend to Make the Involvement Of Volunteers Inappropriate:

  • Where the work is for the benefit of a profit-making organisation
  • Where the volunteer receives remuneration implying low-wage status rather than voluntary work
  • Where the work will typically require more than 20 hours per week
  • Where the work is normally considered to be the responsibility of a statutory service, e.g. nursing care, teaching etc
  • Where the volunteer would be undertaking work which is the subject of an industrial dispute
  • Where the volunteer would be performing tasks carried out by paid staff in the past 6 months or where their involvement would reduce the likelihood of employment of paid staff
  • Where the involvement of volunteers would jeopardise the wage or employment conditions of paid staff
  • Where there is a disagreement within the client organisation about the nature and purpose of volunteer involvement
  • Where there are insufficient resources to provide proper support, supervision, training and workspace for volunteers
  • Where there is no money available to pay volunteers out-of-pocket expenses or provide appropriate insurance cover
  • Where the work offers no rewards to the volunteer, e.g. work is too demanding, tedious, dirty and unpleasant and the volunteer does not have an opportunity to achieve personal goals
  • Where unacceptable risks to health and safety are involved, e.g. physically dangerous work, potentially violent work etc.
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